Privacy Policy

Who We Are

This privacy policy applies to Havenly Life.

For privacy-related questions, you can contact us using the Havenly Life contact page.

Information We May Collect

Depending on how you use Havenly Life, we may collect information such as:

• Your name.
• Your email address.
• Information you include when contacting us.
• Order or transaction information if purchases are made through the website.
• Technical information such as browser type, device information and IP address.
• Information about how visitors interact with the website.
• Cookie and similar technology information where applicable.

You should avoid sending sensitive personal information through general contact forms unless it is genuinely necessary.

How We Collect Information

Personal information may be collected when you:

• Submit a contact form.
• Purchase or request a product or service.
• Subscribe to emails or marketing, where offered.
• Use interactive website features.
• Browse Havenly Life and allow applicable cookies or analytics technologies.

Some technical information may also be collected automatically through the website platform and associated services.

Why We Use Personal Information

We may use personal information to:

• Respond to messages and enquiries.
• Provide requested products, downloads or services.
• Process and manage orders where applicable.
• Operate, maintain and improve Havenly Life.
• Understand how visitors use the website.
• Prevent misuse, fraud or security issues.
• Meet legal or regulatory requirements.
• Send marketing communications where you have agreed to receive them.

The lawful basis used for processing personal information depends on why the information is being used. This may include performing a contract, complying with legal obligations, legitimate interests or consent where appropriate.

Shopify

Havenly Life is hosted using Shopify. Shopify provides the ecommerce and website infrastructure used to operate the site.

As part of providing these services, Shopify may process certain visitor, customer, order, device and technical information in accordance with its own privacy practices.

Shopify also provides privacy tools that can be used to manage features such as privacy policies, cookie banners and customer privacy settings.

Cookies & Similar Technologies

Havenly Life may use cookies and similar technologies to help the website function, remember preferences, understand site usage and support relevant website features.

Where required, visitors may be given choices about non-essential cookies through a cookie or privacy banner.

You can also manage cookies through your browser settings, although disabling certain cookies may affect how parts of the website work.

Who We May Share Information With

Personal information may be shared with service providers where this is necessary to operate Havenly Life. This may include:

• Shopify and related ecommerce services.
• Payment providers where purchases are made.
• Email or communication providers.
• Analytics, security or website service providers.
• Professional advisers where necessary.
• Authorities where disclosure is legally required.

We do not intend to sell personal information simply for unrelated third-party marketing purposes.

How Long We Keep Information

Personal information is kept only for as long as reasonably necessary for the purpose it was collected for, including legal, accounting, security and operational requirements.

Different types of information may be kept for different periods. For example, contact enquiries may not need to be kept for as long as financial or order records that are subject to legal retention requirements.

International Data Transfers

Some service providers used by Havenly Life may process or store personal information in countries outside the UK.

Where applicable, appropriate safeguards should be used for international transfers of personal information in accordance with relevant data protection requirements.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Ask for access to personal information held about you.
• Ask for inaccurate information to be corrected.
• Ask for personal information to be erased in certain circumstances.
• Ask for processing to be restricted in certain circumstances.
• Object to certain uses of personal information.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

Not every right applies in every situation. If you would like to make a privacy request, please contact Havenly Life through the contact page.

Marketing Communications

If Havenly Life offers email newsletters or marketing, these will only be sent where there is an appropriate basis for doing so.

Where you have given consent to receive marketing, you can withdraw that consent or unsubscribe at any time using the unsubscribe option provided with those communications.

Interactive Tools & Browser Storage

Some Havenly Life interactive tools may use browser-based storage, such as local storage, to remember information or progress on your device.

Where this is used, the information may remain stored within your browser rather than being submitted directly to Havenly Life.

Clearing browser data, changing devices or using a different browser may remove locally saved progress.

Children’s Privacy

Havenly Life is intended as a general planning and organisation website. We do not knowingly seek to collect unnecessary personal information from children.

If you believe personal information relating to a child has been submitted inappropriately, please contact us.

Keeping Information Secure

Reasonable steps are taken to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure.

Complaints

If you have concerns about how Havenly Life uses your personal information, please contact us first so we can try to resolve the issue.

If you are in the UK, you may also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

This privacy policy may be updated from time to time to reflect changes to Havenly Life, the services we use, or applicable legal requirements.

The date at the top of this page will be updated whenever meaningful changes are made.

Contact Us

If you have a question about this privacy policy, want to exercise a data protection right, or have concerns about how your information is handled, please contact Havenly Life.

💌 Visit the Havenly Life Contact Page →