Your cosy corner for answers, helpful guides and a little extra support. Everything you need to make the most of Havenly Life and our sister brands.
Everything you need, all in one cosy little corner.
Quick answers to common shopping and product questions.
Explore FAQs → ↓Finding, opening and saving your digital purchases.
Download help → ▤Print sizes, paper, planners, artwork and assembling pages.
Printing help → ✧Compatibility, hyperlinks, templates and digital tools.
Digital help → ♡Receipts, payment concerns, missing orders and policies.
Order help → ✦Guidance for our unique sister-brand collections.
Brand help → ✉Get in touch when you need a little extra help.
Get support →Tap a question for an answer. Use the search above to find a topic quickly.
From placing your order to safely saving your files.
PDF: Open in a PDF reader; many are designed for printing.
PNG or JPG: Image files, often used for artwork or graphics.
ZIP: A folder containing several files. Extract the contents before using them.
Canva link: Opens a template in Canva. A Canva account and any applicable features may be required.
Other formats: Check the individual listing for instructions and compatibility.
Make the most of your printable planners, worksheets and wall art.
Choose the paper size listed for your product (such as A4 or A5). Set the correct orientation, preview every page and print a test sheet before a whole planner.
When you need writable pages, consider paper that handles your pens well. Check binding margins before punching or binding.
Check the included aspect ratios and printable sizes. Match the file ratio to your chosen frame to avoid cropping.
Use appropriate quality paper or a professional print service. Colours can vary slightly between screens and printers.
Extract ZIPs first. Keep the original file as a master copy, then print only the pages you need.
For educational materials or cards, consider thicker paper or laminating where suitable.
A friendly starting point for digital planning and editable resources.
Do I need an app? Some products require a compatible PDF annotation app, Canva or another service. The product listing should explain which.
Can I type into it? Only if the specific product supports typing or editable fields.
Does it sync automatically? Syncing depends on the app or service you're using; it isn't a universal feature of PDF planners.
Are there extra costs? Some third-party apps offer paid features; check their terms.
Helpful information about your purchases and what to do if something goes wrong.
Check the email address used at checkout and your junk folder. If your order confirmation is missing, contact us with the product purchased, approximate order time and email used.
Available payment options appear at checkout. If you see an unexpected charge or duplicate order, contact us; avoid sending full card numbers or sensitive payment details.
Refund eligibility depends on the product, purchase circumstances and applicable consumer rights. Check our published policies and contact us if you need an order reviewed.
Havenly Life is home to lots of different creative collections. Here's where to start.
Check the artwork's file ratio, available print sizes and framing recommendations. Digital artwork generally needs printing separately.
Read the template delivery instructions, then check whether a Canva link or other editing tool is required.
Check intended age ranges, page sizes and any adult-supervision guidance provided for activities.
Review bookmark and reading-resource dimensions before printing, cutting or laminating.
Use trackers and organisers in the format described on the product page; these are planning resources, not professional advice.
Check each resource's specific product format and included instructions before use.
Still stuck? Send a message and include the details below so we can help.
Please don't include passwords, full card details or other sensitive payment information.
